Frequently Asked Questions

Shipping & Delivery

When will I receive my order?

All orders are prepared in strict priority order, based on the time they were placed, and are then handed over to the courier company you selected. Once your parcel has been handed over to the courier, you will receive an email containing your tracking number, allowing you to monitor the delivery progress. For detailed delivery information, click here.

Order Tracking

Once your order has been prepared in our warehouse and handed over to the courier company you selected, you will receive an email containing your parcel's tracking number. Using this number, you can monitor the delivery progress via the courier company's website.

How can I receive my order?

ACS: Delivery is made to the address you provided during checkout, with the option to collect your parcel from your nearest ACS branch or an ACS Locker. If you are unable to receive your parcel, you will receive an SMS or Viber notification from ACS. For any questions or updates, you may contact ACS directly and provide your tracking number.
BOXNOW: Collection is available 24/7 from the locker you selected during checkout.

Can I choose the courier company?

During checkout, you have the option to select the courier company you would like your order to be shipped with.

Can I choose the delivery date and time?

ACS Courier: Through the ACS Courier app and by using the 4-digit PIN you have received, you can schedule the delivery of your order for the day you prefer.
BOX NOW: Collection is available 24 hours a day, 7 days a week, from the locker you selected.

Can I change the delivery details of my order?

Once your order has been submitted and you have received the confirmation email, it is no longer possible for us to make changes to its details. In this case, you will need to contact the courier company you selected directly and request a change to the delivery address or other delivery information.

Can I add or change products in an order I have already placed?

Once your order has been submitted and the confirmation email has been sent, it is no longer possible to add or change products. If you wish to make changes, you will need to cancel the existing order and submit a new one.

Discount Codes

Can I add a discount code to an order I have already placed?

It is not possible to add a discount code to an order that has already been completed. You will need to email us so that we can cancel your order, and then place it again by entering the discount code correctly in the relevant field and clicking the "Add" button.

Order Cancellation

I want to cancel my order. What should I do?

If you have already received a shipping email containing your tracking number, this means your order has been handed over to the courier and can no longer be cancelled. If you have not received a shipping email, you may request cancellation by sending an email to cs@muagreece.com with the subject "Cancellation", including your order number and your mobile phone number.

Why was my order cancelled?

Your order may have been cancelled for one of the following reasons:
You placed multiple identical orders.
We attempted to contact you by phone and/or email regarding an issue with your order but did not receive a timely response.

Delivery Problems & Issues

Why is my order delayed?

If your order has not been delivered within the expected delivery times listed here, please contact our customer service team.

The courier came, but I was not available. What should I do?

Through the ACS Courier app and by using the 4-digit PIN you have received, you can schedule a new delivery or collect your parcel from your local ACS branch.

The product I received is damaged. What should I do?

Please contact us immediately at cs@muagreece.com, including your order number and full name.

My parcel has been delivered to the wrong BOXNOW locker

You will need to contact the courier company you selected and request that the parcel be redirected to the correct locker.